What makes a great hotel

May 27th, 2010

I don’t think this is anything new, but when it comes to hotel experiences it is all in the details. The Delta hotel I am at now does not get this. It started with the 12 year old Internet connection instructions (“now open Netscape Navigator”??!!), but then the ancient bar staff and the generic Muzak in the pub make for a decidedly sub-par experience.
It comes down to possibilities. When I stay at a funky little boutique hotel I feel like I am some kind of special diplomat or person of influence and importance. It makes me feel like a designer with a capital D. In many ways the Delta is empirically better, but it does not help me re-imagine myself. That is what a better hotel offers – a chance to reimagine the possibilities of who you are or what you can become.

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